Instructions

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Have a question about how SimpleFlatRate works while you are dialed in?  Below are the are the features and instructions to get your started.  If you have a question about a feature please contact us and we will be happy to assist.

Instructions

When you use your SimpleFlatRate conference call number you will need to organize every one in your call by notifying them of the date, time, dial in number and access code of your conference. All parties will call the same dial in number and enter the same passcode followed by the # key. Once connected to the conference, every caller will be on hold and hear music until the host arrives. It is suggested that the host be the first person on the call - although it is not a requirement. Once the host has entered the passcode, they will be prompted to enter the subscriber pin code. By doing so the host will open the conference to conversation and be granted access to the additional host feature keys detailed below. Recording Instructions During the free live conference, the host can start recording at any time by pressing *9. The system disconnects him/her from the free live conference and then the host is returned to the conference and all attendees are notified that the recording option has been started. To stop the recording, the host will press *9 again. Play Back Instructions To listen to the recorded conference, the host must provide attendees with the play back number and passcode. Please note, this number is different from the conference dial-in number. When users call into the recording playback number, they will be prompted to enter the passcode. Once confirmed, the system will play back the recorded conference. During play back, the user can scroll forward or backwards through the recorded conference. You will find the play back features below.

Features by Caller
To access the different Feature Keys when in a call, simply press the corresponding keys below - it is required that a caller enters a star (*) key before the desired feature key.
Participant Feature Keys   Exit - exit the call   Instructions - conference instructions   Mute/Unmute - caller controlled muting Host Feature Keys   Count - plays the number of parties in the call   Exit - exit the conference call   Instructions - conference instructions   Listen only modes - host controlled muting   Mute/Unmute - caller controlled muting   Secured/Unsecured - stops callers from entering   Tone controls   Record Conference Playback Feature Keys   Rewind 30 seconds   Fast forward 30 seconds   Pause/resume playback		Detailed Touch Tone Explanation Caller count - *2 key (Host only) Press *2 to get a count of how many callers are on the conference. Exit conference - *3 key Press *3 to take your individual line out of the conference call and back into the lobby. At the prompt, press 1 confirm that you want to exit the conference, otherwise press 2 to cancel and return to the conference. Instructions - *4 key Plays a menu of touch tone commands. Listening modes - *5 key (Host only) Press 5 once to mute the audience, however the audience can unmute themselves by pressing 6 for questions or guest speakers. Press *5 a second time to put the audience into mute mode without the capability of un-muting themselves. Press *5 again to return to open conversation mode. Mute - *6 key Press *6 once to mute your individual line from the conference. Press *6 again to un-mute your line. Security - *7 key (Host only) Press *7 to secure the conference and block all other callers attempting to enter the conference. Press *7 again to re-open the conference for all callers joining. Tone control - *8 key (Host only) Press *8 once to turn entry and exit tones off. Press *8 a second time to turn entry tone off and exit tone on. Press *8 a third time to turn entry tone on and exit tone off. Press *8 one more time to return to default mode with both exit and entry tones on. Record Conference - *9 key (Host only) Pressing *9 once will disconnect the host from the conference and then the host is returned to the conference and an announcement is made to the attendees that the conference is being recorded. To stop the recording, press *9 again.